Frequently Asked Questions
Keep pets, children and regular traffic off the carpet for a period of six hours. Adults may lightly use the carpet immediately after cleaning by wearing socks or house slippers… Some carpets may still feel slightly damp for up to 18 hours depending on the carpet fiber type and soiling condition. This is normal and will not cause any problems.
?.. How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals nor will we leave any irritant residues.
?.. I’ve heard it’s best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once a year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning. Professional cleaning does not replace the weekly maintenance that you, the householder have to undertake, but it is essential in order for the weekly maintenance to remain effective.
?.. Can you get the pet odor out of my carpet?
Pet odor is a common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.
?.. Do you move furniture?
Yes, “movable” furniture is moved. Beds, dressers and heavier pieces are left in place as are pieces that have cables such as TV stands, computer stations, etc. The customer is asked to remove decorative items from the furniture that is to be moved.
?.. The technicians left little plastic squares under some of my furniture…What are these?
These foam blocks or plastic tabs have been placed under the bases of furniture to protect the carpet from any wood or metal. Wait at least 24 hours before removing them.
?.. Can you remove all the spots in my carpet?
Our technicians will pre-treat the entire carpet with special attention to spots. However, keep in mind the difference between a spot and a stain. Most spots can be completely removed; whereas stains are a permanent discoloration of the surface.
?.. How often should carpets be cleaned?
It depends on its use. Once a year for less “traveled” carpet and two or more times a year for active families. Major carpet manufacturers recommend frequent cleaning. They also recommend truck mount steam extract as the superior method. Frequent cleaning allows soils to release from the carpet fibers. We know that with clothing, the deeper a soil is ground into the fiber, the less likely it is to come clean. The same holds true for carpet fiber.